Returns & Exchanges
Damaged, defective, missing or incorrect items can be exchanged or returned for store credit. Original shipping costs are non-refundable, however; Roots to Curls will reship the new order to the customer at no extra cost. To be eligible for a return, items must be returned within 15 days of receipt. All items returned must be in their original condition, unused, unopened, and in their original packaging. No compensation will be issued if an item is returned with obvious signs of use. To complete your return, we require a receipt or proof of purchase.
For instructions on the return process please contact us at firstname.lastname@example.org
It can take approximately 14 days to process a return. Your store credit will be issued once the return is processed. For exchanges, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returned items received after 15 days will not be processed. You will have the option to have the item sent back to you for a flat shipping fee of $10.